Headrest Guide - Toyota (71990-60010-C0)

IMPORTANT: Due to the global pandemic, your order may be delayed. Expedited and overnight options may not be available for all orders.

What shipping methods do you offer?

Suburban Auto Parts offers expedited, standard, and overnight shipping on most items.

Can I pick up my order instead of having it shipped?

Yes, if you live in the local city/area, you may choose that option at checkout. VERY important: The pickup location varies, based on the OEM branded part you’re buying. Orders placed for in-store pickup will have the location for pickup confirmed after we have received and fulfilled your order. Please call 888-649-3798 prior to ordering and pickup to ensure you’re going to the right location.

Do you offer rush shipping?

Suburban Auto Parts offers overnight and other rush shipping options for additional costs. The total for an expedited shipping to your location, will be added prior to checkout. *Please note that if the part needs to be special ordered from the manufacturer the rush delivery will be from the date the part is received to us and will be promptly shipped to you.

How long does it take to process and ship my order?

In stock orders ship within 24 hours of purchase. Weekend orders will be processed the next business day. Special orders and temporarily out of stock parts may take longer.

NOTE: A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will be shipped to you immediately.

What if the part I need is out of stock?

If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive and will be promptly shipped to you.

What if the part I need is on backorder or discontinued?

In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible. If the team at Suburban Auto Parts is unsuccessful with the search, your order will be cancelled and any charges refunded within 1 to 2 business days.

How long does shipping take?

Depending on whether or not you paid for overnight shipping, your order can arrive in as little as 1 day or 2-7 business days in the continental USA.

Will you provide tracking information?

You will receive tracking information by email for your order as soon as it is shipped.

If I pay by credit card, will you charge my card once the item has shipped?

You are charged for your Suburban Auto Parts order at the point of sale. If for some reason your order is canceled, your charge will be refunded in 1 to 2 business days.

Can you ship my order to multiple addresses?

If you have an order that includes multiple items that you want to arrive at different addresses, you can call us at 888-649-3798 to discuss possible options.

Do you ship to AK, HI, and US territories?

We do ship to Alaska and Hawaii. If you live in a territory of the United States, please call us to arrange shipping.

Do you ship to PO Boxes or APOs/FPOs?

Please contact us. 888-649-3798

Do you ship internationally?

We do not ship internationally at this time.

Do you ship hazardous items?

Yes, we do ship hazardous items. Unless they must be shipped as freight, hazardous items usually ship UPS ground.

Do you ship oversized parts?

Suburban Auto Parts does ship oversized parts. Oversized shipments will incur additional costs; you will be contacted prior to shipping for approval.

What if my address changes before my order ships? Can I change where you send my shipment?

If you know your shipping address will be different, we advise you not to order your part just yet. If you need to change your shipping address, it may be possible but there is no guarantee that it will be processed in time. Please call us to discuss. 888-649-3798

How can I be sure you’re shipping me parts that will fit my vehicle?

Give us a call! It’s really helpful if you have your VIN handy. You can often find the number on your insurance card. Our knowledgeable professionals are standing by to help you find the exact part you need. 888-649-3798

For information on our return and cancellation policies, please visit this page.

This page has everything you need to know about the Suburban Auto Parts return and cancellation policies. If for some reason you can’t find an answer to your question, please contact us.

Can I return the part or accessory I ordered?

You may return a part of accessory under the following conditions:

• Return requests need to be within 30 days of receipt.
• All returns will need to have a copy of the invoice included.
• Volvo parts under $10.00 are NOT returnable due to Volvo corporate policy.
• Mercedes-Benz parts under $10.00 are NOT returnable.
• A 15% restocking fee will be applied to all returns.
• All returned parts must be resalable in the original packaging.

Are there certain parts I can’t return?

Yes. Returns we will not accept:

• Any returns of used parts.
• Any returns of installed or tried parts.
• Any returns of electrical parts.
• We reserve the right to refuse and return any parts we find have been installed, are used, or do not meet the above criteria.

Who covers return shipping?

You are responsible for return shipping costs. We do recommend you purchase insurance for your package.

How long do returns take to process?

Normally, it takes 5-10 business days to process returns.

What happens if you ship the wrong part?

We’re sorry, we’ll take care of our mistake, and it won’t cost you anything other than some inconvenience. However, we can’t be responsible if we shipped you the part you ordered and it just didn’t fit.

What happens if the part is damaged during shipping?

If your part arrives damaged, we will get you a replacement as soon as possible. Please file a claim with the carrier and inform us immediately. Please keep the damaged box until the matter is resolved.

Claims for damaged or missing parts must be made within 48 hours of delivery.

What happens if the part doesn’t fit my vehicle?

If Suburban Auto Parts makes a mistake and send you the incorrect part, we will make it right. If you ordered the incorrect part, please feel free to return it to us. Contact customer service for a return authorization number (RMA).

What if I never receive an order?

We’ll send you a tracking number for your order once it is shipped. Please plan to be home for receipt or leave directions for the driver to put in somewhere secure. If you believe your Suburban Auto Parts order has been lost or stolen, please contact the shipping carrier immediately.

What happens if I refuse the shipment?

Refusing a shipment is not the correct way to return your item. It causes major hassle on our end and could result in added fees for you. Instead, accept the shipment then contact customer service for a return authorization number (RMA).

What if my return never arrives?

In the uncommon event that your return shipment does not arrive to us, we are not able to offer you a refund. That is why we highly recommend buying insurance for anything you ship back to us.

What if I need to make a warranty claim and return a part?

Each manufacturer has their own process for warranty claims. If you have a part that has a warranty problem, contact us and we’ll guide you on next steps.

I want to purchase a part on your site but it requires a core deposit. What does this mean?

There are certain products that can be recycled or remanufactured to OEM standards for future sale. The components that are to be reconditioned have a core deposit. Learn more about our core policy.

Cancellation Policy

• A full order or a portion of an order can be cancelled any time before the order has shipped.
• If an order has already shipped, you will need to contact customer service and arrange for a return of the order.
• A 15% return fee may be applied to parts special ordered from the manufacturer.